Resource Navigation Coordinator

United Way of Lane County, on behalf of the Early Childhood Hub, seeks an enthusiastic and engaged Resource Navigation Coordinator. We are creating a new closed-loop navigation and referral system for families with children from prenatal to age 8.

This role blends program development with hands-on family support. The Resource Navigator will work collaboratively with colleagues and providers to help build and refine the systems and tools that make referrals seamless. At the same time, they will work directly with families to understand their needs and provide personalized support and referrals while helping to reduce stigma and normalize asking for help as a natural and positive step for family well-being.

Over time, this position will help sustain and enhance the system to ensure it continues to meet the needs of families and partners across the county. This position is ideal for someone who enjoys creating structure from the ground up, building strong relationships, and supporting families with young children to access the resources and services they need.

The Resource Navigation Coordinator works closely with all UWLC staff and departments, particularly Early Childhood Hub staff, providers, nonprofit agency partners, community service groups, and government agencies. This position is connected to and engaged with local United Ways, United Way Worldwide colleagues, and Early Childhood Hubs across Oregon for continuous learning, growth and consideration of new ideas. This is a well-resourced grant funded position.

As the system evolves, a Traditional Health Worker Certificate may be required. Training will be provided if the selected candidate does not already hold this certification.

To best serve our community, we give preference to candidates who are bilingual in English and Spanish; a bilingual pay differential is available.

***INTERVIEWS: We anticipate holding first-round interviews on January 16, 2026, and will notify candidates selected for interviews by January 14, 2026***

Please submit a resume and cover letter to be considered for this position.

KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION

The successful candidate will be able to perform each essential duty listed below at a satisfactory level, with or without accommodation:

• Ground outreach and family support efforts in anti-racism, while acknowledging and addressing systemic oppression, equity, wealth disparity, intersectionality, and other areas important to social justice.
• Collaborate in designing, implementing, and refining the new closed-loop navigation and referral system, including creating workflows, establishing processes, and contributing to ongoing improvements to support families and community partners effectively. Develop and foster positive, strategic relationships with Lane County organizations including but not limited to; Oregon Department of Human Services, Head Start of Lane County, the Relief Nurseries, and Early Childhood CARES.
• Receive and send referrals through Unite Us, a closed-loop referral system. Ensure timely and accurate data entry and tracking of referral outcomes.
• Communicate with all families using trauma-informed practices; develop and deepen relationships with families to better understand the needs and circumstances of the region's priority populations.
• Lead and participate in outreach efforts to recruit organizations into the navigation referral network. Represent the initiative at tabling events and community. Occasional weekend or evening work may be required.
• Facilitate data collection and analysis for the purpose of improving program quality and reporting.
• Develop deep knowledge of and connection to local and statewide resources for families, including basic needs support, parenting education, mental health services, healthcare, childcare, and other critical support services.
• Maintain confidentiality at all times; keep accurate, complete, and HIPPA-compliant child/family records.
• Provide high-quality assistance with documents, reports, proposals, and correspondence.
• Demonstrate a strong attention to detail and professionalism.
• Perform other duties as assigned.
• This position requires a drivers license and may require the use of a personal vehicle to attend work-related events and activities from time to time.

JOB REQUIREMENTS

Necessary Skills, Knowledge, & Education:

• Bachelor's degree in related field; ideally in Early Childhood Education, Social Work, Health Systems, Program Management, Business Administration or another related field; some work experience

OR Associates degree with two years related work experience;

OR equivalent combination of education and work experience.

• Experience or interest in building systems, programs, or workflows from the ground up
• Strong relationship-building and collaboration skills with community partners
• Cultural humility and ability to work across diverse communities, including Latinx families; use culturally appropriate communication to clearly and concisely correspond, both orally and in writing
• Knowledge of or willingness to learn local and statewide family support resources
• Ability to manage referrals and reports, track and organize records, contracts, subcontracts
• Detail-oriented with strong organizational skills
• Work independently and as part of a team
• Responsive to emails and phone calls
• Ability to work efficiently and effectively under tight timelines
• Use sound judgment and decision making
• Organized and pays close attention to detail
• Flexible and able to respond to shifting priorities and competing demands
• Proficiency in Microsoft Suite; comfort using technology for data entry, virtual communication, and program management
• Score 6 or higher on language proficiency testing
• Valid driver's license and reliable transportation

Preferred Skills:

• Bilingual (English/Spanish); preference given to candidates who are also bicultural
• Experience in program evaluation, quality improvement, or data analysis
• Understanding of child development and early childhood education systems
• Experience with Unite Us platform

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. Research shows that women and people of color are less likely to apply for a job unless they meet 100% of the described qualifications. We are most interested in finding the best candidate for the position and encourage applicants to think broadly about how their lived and/or professional experience has prepared them to fulfill the duties of this position.

SALARY & BENEFITS

The budgeted lifespan salary range for this position is currently $19.39- $27.15 per hour. Proffered salaries are determined by several factors including applicant's knowledge, ­­­skills, experience, position, equity, and market. We offer a bilingual pay differential for eligible employees.

United Way of Lane County offers a generous benefit package including: 4-weeks of PTO and 11 paid holidays; employer paid medical, dental, vision, and life insurance, access to short-term and long-term disability insurance; employee assistance program (EAP); and a 403(b) plan.

We have earned the Best Place for Working Parents® business designation in recognition of our commitment to supporting working parents.

TO APPLY

Please submit your resume and cover letter.

ABOUT UNITED WAY OF LANE COUNTY

United Way of Lane County mobilizes communities to action so all can thrive. We know that our communities' greatest challenges – like financial instability, childcare access, academic struggles, and workforce challenges, are deeply interconnected. Our role is to bring people and resources together to address them. Through cross-sector convening and strategy, fundraising and grantmaking, nonprofit capacity building, and volunteerism, we're strengthening our communities' ability to tackle challenges and ultimately improve outcomes for kids and families. We take a comprehensive, collaborative approach, actively listening and responding to local needs. To counter the disparate outcomes communities face within race/ethnicity, geography, income, and more, we actively work to dismantle barriers so everyone has equitable access and opportunity to thrive. Together, we're creating a future where everyone, everywhere can reach their full potential.

United Way of Lane County is located in Springfield, OR with local and hybrid employment opportunities. We are a member of a national network of local United Ways, each bringing people together from all walks of life to address local challenges and be a part of local solutions. We encourage growth and upward mobility, and want you to succeed in a diverse, inclusive, and ethical workplace.

United Way of Lane County seeks diverse, qualified professionals who want to make a difference in our local communities. We are an equal opportunity employer and recruit, employ, train, compensate, and promote qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. Learn more in the "EEO is the Law" here. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail abradbury@unitedwaylane.org or call 541-741-6000 and provide the nature of your request and your contact information.

Join our Team-apply now! Please submit your resume and cover letter.

UNITED WAY OF LANE COUNTY'S DIVERSITY, EQUITY & INCLUSION STATEMENT OF PRINCIPLE

We value the visible and invisible qualities that make you who you are.

We welcome that every person brings unique perspective and experience to advance our work building a community where every child succeeds and we all thrive.

We strive to embed diversity, equity, and inclusion practices at the center of our daily work.

We believe that every community member, donor, volunteer, advocate, and employee has an equally valuable role in helping solve community problems.

We commit to using these practices for our business and our communities.

Join us in advancing diversity, equity and inclusion and creating a community where every child succeeds in school and life.

Current Openings for Resource Navigation Coordinator Jobs at United Way of Lane County