Chief Experience Officer

POSITION SUMMARY

The Chief Experience Officer is responsible for creating, leading, communicating, executing and sustaining UWLC's annual planning, resource development, personnel, marketing and communications, driving excellent customer and staff experiences in ongoing alignment of organizational goals and objectives. This position regularly collaborates closely with the President/CEO, Chief Financial Officer, Chief Strategy Officer, Board of Directors, Leadership Team, and works with all UWLC staff and departments; nonprofit agency partners; donors, community service groups; businesses; government agencies. This position is connected and engaged with peer Local United Ways and United Way Worldwide colleagues for continuous learning, growth and consideration of new ideas.

KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION

An individual must be able to perform each essential duty listed below at a satisfactory level:

• Participate as a member of the Executive and Leadership Teams to provide a united, visible, and strong leadership presence across the organization.
• Strengthen and build an agile and results-oriented Resource Development Team.
• Evaluate donor experience and design, implement, and continually improve a resource development model based on researched best practices. Lead the team to success in taking its innovations to market in a timely and scalable way.
• Lead innovation and data-driven giving solutions, as well as guide for increased diversity, equity, and inclusive giving, positioning United Way as a visionary market leader by donors, philanthropic organizations, media, and community.
• Create, integrate and adapt technological platforms and strategies to improve the donor experience.
• Drive new growth opportunities. Identify, prioritize, develop, and launch new products, services and business models that elevate the donor and volunteer experience.
• Ensure fund raising efforts support the UWLC community impact model and revenue goals.
• Ensure that the Customer Relationship Management System (CRM) is consistently and accurately used to provide a comprehensive view of existing and potential donors. Use the data to inform strategies. Ensure information about needs, interests, expectations of these individuals and organizations is used to enrich relationships.
• Ensure that donor segmentation models are in place and used to inform fundraising plans. Ensure that prospective donors and partners are measured against those models and that resource development time and effort is allocated toward those segments most critical to achieving the results of building a well-balanced donor portfolio and roadmap that drives giving and donation growth.
• Provide strategic leadership for volunteer committees associated with resource development activities.
• Work to maintain and expand close, positive, effective relationships and provide key management and support to accounts (in assigned portfolio) throughout the year, with a focus on increasing diversity and inclusive participation.
• Promote cross functional collaboration as a component of operationalizing the strategic plan and annual goals.
• Ensure relationship-based development practices, intended to ensure an exceptional donor experience are in place and attract and sustain both financial and non-financial resources.
• Lead the strategic priorities of Planned Giving. Lead the team to build annual plans that support overall revenue goals. Ensure policies and procedures are followed.
• Lead the Marketing and Communications Team to ensure systems and processes are in place for successful planning, execution, and evaluation of revenue generating events. Ensure documentation of such processes.
• Lead the Human Resources and personnel team with a strong lens of equity, inclusion, diversity, and belonging.

JOB REQUIREMENTS

Minimum requirements include:

• Bachelor's Degree in business, public policy, nonprofit management or related field plus ten years of increasingly responsible work in a relevant field, or a Master's Degree and five years of experience or a comparable combination of education and work experience.
• Minimum 5 years of successful supervisory experience.

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.

SALARY STATEMENT

The budgeted lifespan salary range for this position is currently $74,257 to $92,822 per year. The targeted salary for this hire is $75,000. Proffered salaries are determined by several factors including applicant's knowledge, skills, experience, position, equity, and market.

COMPETENCIES

An individual must be able to demonstrate the following competencies at a satisfactory level:

Accountability/Results Orientation - Assumes accountability for the achievement of assigned work activities/tasks. Collaborates with others to agree upon desired results/outcomes and timeframe. Takes ownership of work methods/processes and seeks to continuously enhance them. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW's values, including diversity and inclusiveness.

Decision-Making/Risk-Taking - Gathers and analyzes pertinent information to aid in decision-making. Helps others to make effective decisions by providing needed information in an organized and thoughtful way.

Teamwork Collaboration - Contributes to the achievement of team objectives by helping others to complete tasks on own initiative. Shares information/ideas with other team members. Carries out assigned work projects. Identifies ways to make a greater contribution to the team. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.

Relationship Management - Utilizes rapport to build trust and collaboration with others. Identifies and shares mutual benefits/needs in working together. Is ethical in dealing with others to achieve the desired results. Has a high degree of emotional intelligence. Interacts and communicates with diverse stakeholders effectively. Fosters and maintains working relationships across the United Way system.

Communications - Expresses basic ideas in a clear, concise manner. Writes routine office correspondence. Communicates work results to team leaders in a timely manner. Shares information with team members willingly.

Innovation/Creativity - Adopts techniques to new situations. Finds new ways of utilizing existing information, ideas, concepts and/or strategies. Willingly shares recommendations for improvements to work systems, procedures or products. Uses initiative and ingenuity to decide how best to meet commitments.

Talent Management and People Development - Builds and leads a diverse team that enables the organization to succeed. Hires the right people. Demands high performance and results. Ensures people's work is aligned with mission and strategy. Is open to new ideas. Invests time and resources in training, development, and succession. Identifies and grooms high-potentials. Delegates effectively. Coaches and mentors employees and teams. Receives and provides feedback in a constructive way that builds confidence among staff; Addresses performance problems.

Business Acumen and Strategic Direction - Demonstrates understanding and knowledge of the United Way network. Understands business of the organization and effectively creates strategy. Understands the community and its business environment. Understands general business and financial principles required to effectively lead, manage and align resources for performance. Can read financial statements and create budgets. Contributes to the bottom line by helping the organization grow its resources and capacity.

Operational Planning and Execution - Establishes effective and efficient processes that align their department priorities with organization goals, strategy, and mission. Collaborates effectively within the organization. Inspires and motivates people to build the culture of United Way as the Mission of Choice. Engages volunteers in a way that helps execute the strategy.

Outward Turning - Develops strategic relationships to benefit United Way and the community. Knows key players in community and is diligent in maintaining and expanding the network of partners. Seeks learning from inside and outside the network to build skills, knowledge, and abilities to challenge the organization in reaching its potential. Is an effective spokesperson for United Way and its work. Is present and visible in the community and with partners (donors, volunteers, etc.). Engages, listens, and understands community aspirations. Establishes credibility as a leader on critical issues and solutions affecting the community.

ABOUT UNITED WAY OF LANE COUNTY

United Way of Lane County brings people, organizations, and communities together around a common cause, a common vision, and a common path forward. We are a member of a national network of local United Ways working to build up the cornerstones of education, financial stability and health' each bringing people together from all walks of life to be a part of local solutions.

United Way of Lane County is located in Springfield, OR with local and remote employment opportunities. We offer a competitive salary and generous benefits package including flexible work sche dules and professional development opportunities; dress for your day; volunteering opportunities and leave; and, paid time off (PTO). Additionally, we offer access to comprehensive health, dental, life, short-term and long-term disability insurance; employee assistance program (EAP); and, a 403(b) plan it's a long list. We encourage growth and upward mobility and want you to succeed in a diverse, inclusive, and ethical workplace. Take action, join our Team apply now.

United Way of Lane County seeks diverse, qualified professionals who want to make a difference in the world. We are an equal opportunity employer and recruit, employ, train, compensate, and promote qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail jreynolds@unitedwaylane.org or call 541-741-6000 and provide the nature of your request and your contact information.

United Way Worldwide is a charter member of Employers of National Service and we encourage AmeriCorps, Peace Corps, and other national service alumni to apply.

UNITED WAY'S DIVERSITY, EQUITY & INCLUSION STATEMENT OF PRINCIPLE

We take the broadest possible view of diversity.

We value the visible and invisible qualities that make you who you are.

We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.

We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.

We strive to include diversity, equity, and inclusion practices at the center of our daily work.

We commit to using these practices for our business and our communities.

Join us in embracing diversity, equity and inclusion for every person in every community.

LIVE UNITED.

Current Openings for Chief Experience Officer Jobs at United Way of Lane County